FAQ

Killam provides clean, safe, and quality housing to tenants who are proud to call Killam's properties home. With responsive teams, convenient services, and a commitment to community and sustainability, Killam makes renting simple and worry-free.

You can schedule a tour by visiting the property page and clicking the “Schedule a Tour” button. You’ll also have the option to chat with Ola, our AI leasing assistant, who can help you book a viewing or answer questions anytime. Your inquiry will be directed to the leasing representative, who will confirm your appointment.

Prefer to connect another way? Click the Contact Us button on the page to reach us by email, or call the toll-free number and we’ll be happy to help connect you with the right leasing representative.

Utility inclusion varies from building to building. Some buildings do not include any utilities, while others include heat, hot water, and/or electricity. To determine what your prospective building includes, look under the Amenities section of the specific apartment's page.

Killam requires all tenants to obtain $2 Million Liability insurance through a licensed agent, provide proof of insurance upon moving in and continue to provide proof of coverage on an annual basis. Killam does not insure the residents' personal belongings and is not responsible for any damages to personal property.

Parking availability and cost varies from building to building. For more information about parking at a particular building, please contact the leasing agent.

Killam allows pets in some of its apartment buildings. Please check the individual property page to learn if pets are permitted.

Killam requires all tenants to obtain $2 million liability insurance through a licensed agent, provide proof of insurance upon moving in and continue to provide proof of coverage on an annual basis. Killam does not insure the residents' personal belongings and is not responsible for any damages to personal property.

You can pay your rent using our Pre-Authorized-Payments (PAP) system where rent is automatically withdrawn from your designated bank account on the due date. This is our preferred method of payment. Other accepted methods include the Resident Portal or adding Killam as a payee through your online banking. Please note that we do not accept cash or e-transfer.

To find your resident manager's contact information, search for your building address by using the search box at the top of your screen. Your resident manager's phone number is listed on the specific building page.