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Killam COVID-19 | Tenant Information

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Our Residents

The health, safety and wellness of our residents, our employees, and the communities we serve, is of the utmost importance to Killam Apartment REIT. As such, we continue to monitor the COVID-19 situation and take guidance from the health authorities on best practices.

Killam has instructed its staff to provide frequent and diligent cleaning of all high-touch areas at our properties.  Our amenity spaces, including gyms, libraries, social rooms and theatres, have been closed to assist with social distancing.  Closing amenity spaces enables cleaning resources to better focus on the areas that tenants more regularly frequent.   

We will continue to communicate with residents via Posters in the lobbies of each our or buildings, as well as by through our website.  Also, we have provided information related to proper hygiene practices and encouraged all residents to follow the protocols set-out by government and health authorities.

Killam COVID-19 | Tenant Information

#5. Self Isolation in Apartment Units | March 30, 2020

Date: March 30, 2020
To: Killam Residents
Re: Self-Isolation in Apartments
From: Killam Apartment REIT Property Management
 


The health, safety and wellness of our residents, our employees, and the communities we serve, is of the utmost importance to Killam Apartment REIT. As such, we continue to monitor the COVID-19 situation and take guidance from the health authorities on best practices. We believe it is prudent to provide our apartment residents with clarification on the self-isolation guidelines when living in an apartment.

Self-Isolation:

If you have been instructed to self-isolate for any reason, you must follow the instructions of Public Health. We remind you that you must self-isolate for 14 days if you have returned from travel outside Canada or outside the province.

Direction for Self-Isolating in an Apartment Unit:

  • You may not leave your apartment unless it is an emergency
  • You should identify a healthy person outside your unit who can support you by walking your dog or delivering supplies such as groceries or medications.
  • When you are receiving supplies, please adhere to the following:
  • Arrange for the delivery by phone.
  • Choose a time of day when the building has lower traffic than usual to transfer the items being delivered to you. (i.e. Early evening around supper time or later in the night).
  • Notify your Resident Manager of the date & time of your delivery.
  • Ask your delivery person to knock on your apartment door when the supplies are outside.
  • Tell your delivery person that you will need to them to move 6-10 feet from the door before you can come out, allow them time to move from the door before opening (about 10 seconds).
  • Take your bags/boxes inside your unit having minimal contact with the doorframe, if possible.
  • Confirm by phone with your Resident Manager as soon as the transfer is complete, and they will wipe down the exterior door and surfaces with disinfectant after the door is closed.

We are committed to the service of our Killam resident communities and encourage you to contact your resident manager or property manager with any concerns you may have. We are here to help.

For up-to-date information please access our dedicated webpage https://killamreit.com/killam-covid-19-pandemic-planning
 


Novel Coronavirus (COVID-19) - novascotia.ca/coronavirus

March 23, 2020

Please find included additional information on the novel coronavirus (COVID-19) as it relates to multi-unit residential buildings.

The situation with the virus continues to evolve rapidly. Multi-residential buildings present unique challenges, but there are actions you can take to keep staff and residents healthy while preventing the spread of COVID-19. It is also important to keep your residents informed as the situation evolves.

The information provided on March 10, 2020 should still be implemented:

  • Increased frequency of cleaning/disinfecting common spaces and high touch surfaces (elevator buttons, door handles, stairwell railings, etc.)
  • Post hand washing signs throughout the building and provide hand sanitizer for staff and residents in common areas.

The following are recommendations and requirements for building residents:

All residents

Nova Scotians are advised to stay home. They can go out for essential items (i.e. to pick up food or prescriptions) and to get exercise by going for a walk around their neighbourhood. If they must leave their home, they must maintain social distancing by staying 2 metres (6 feet) apart from others. Families or groups of individuals co-living in the apartments should designate one person to run errands. Do not go in groups. Groups of individuals co-living in apartments should be treated the same as a family living together in a unit. Ensure property/building policies for maximum capacity per apartment are followed.

All tenants must practice social distancing. This poses some challenges in common areas such as elevators. Along with frequent cleaning of these areas, guidelines for elevators can be developed and posted outside of each elevator door, including maximum capacity to reduce crowding and maintaining social distancing of 2 metres (6 feet) on the elevator. No gatherings of more than 5 people are allowed and therefore, common rooms will need to be restricted. It is the decision of each facility operator whether or not to keep common rooms open.

Self-isolating residents (whether they have symptoms or not)

If there are tenants self-isolating within their apartment, they must stay within their living space (this includes their balcony). They should have someone pick up their groceries and essential items. These items should be dropped off at their door. If they have a pet (i.e. dog) that requires to go outside, it is recommended they have a friend, neighbour or superintendent take the animal out while practicing proper hand hygiene. If this is not possible, provide support to reach out to a volunteer within the community to assist.

Caring, Community and Common Sense

It is recommended that facility operators encourage a sense of community within their buildings during this hard time. If there are tenants who require help to pick up essential items or assistance with their pet, encourage tenants to support each other while maintaining the proper physical distance and frequent hand hygiene.

I hope you find this information helpful. Additional resources can be downloaded from our website: www.novascotia.ca/coronavirus

#4. Financial Assistance | March 24, 2020 

March 24, 2020 

Update for Killam’s Multi-Residential and Manufactured Home Community Residents 

At Killam, three of our core values are Build Community, Strong Customer Relationships, and Do the Right Thing.  Never have these core values resonated more strongly than they have in recent days.  The global spread of the COVID-19 virus has reinforced that we all live in one small, connected community.  In order to best succeed in managing the impact of the virus it will be necessary to rely on family, friends, and also strangers, to do the right thing.  To keep us all healthy, especially those amongst us who are the most vulnerable, requires the considerate behaviour of, quite literally, each and every one of us.   

We would take this opportunity to acknowledge Killam’s frontline employees as they are the cornerstone of Killam’s operations.  We cannot thank the resident and assistant managers, cleaners, maintenance team members, and leasing staff enough for their continuous dedication and selflessness.  Their work is essential for Killam to operate and maintain its portfolio of apartments and manufactured home communities (MHCs).   

Killam is committed to keeping our properties, your homes, healthy and operational so that you have a sanctuary during this challenging time.  It is important our residents have a secure place to live, and to return to after work, or to work from should you be self-isolating, or perhaps as a place to recover.     

We know there are residents in our apartments and MHCs impacted by COVID-19 due to business closures, layoffs, requirements to self-isolate, or illness.  To assist residents impacted by the COVID-19 crisis, Killam is offering the following assistance during this period of crisis, or until further notice: 

  1. For tenants with rental increases that begin April 1, 2020, we will waive the collection of these rental increases;
     
  2. We will also suspend issuance of further rental increases, and   
     
  3. On a case-by-case basis, Killam will consider deferment of rent.  To be considered for deferment, we ask that you please submit a fully completed COVID-19 Related Rent Deferral Request (“Request”) to your Property Manager.  Once received, Killam will review the Request and contact you.  ​

•   To download the Apartment Request Form please click HERE.
•   To download the MHC Request Form please click HERE.

Working together we will successfully navigate the COVID-19 pandemic.   

We thank you in advance, for your continued cooperation, support, and understanding.   

#3. Required Social Distancing and Restricted Visitors | March 19, 2020

Date:   March 19, 2020
To:       All Tenants (via website)
Re:       Update - Pandemic Planning in Response to COVID-19 (Coronavirus Disease)
From:  Property Management


The health, safety and wellness of our residents, our employees, and the communities we serve, is of the utmost importance to Killam Apartment REIT. As such, we continue to monitor the COVID-19 situation and take guidance from the health authorities on best practices.

As per our earlier communications, Killam has taken several steps to support our communities in slowing the spread of the COVID-19 virus, including:

  • Increased cleaning of high-touch and frequently used areas;
     
  • Closing all amenity spaces, including social rooms, fitness centres, theatre rooms and libraries;
     
  • Ensuring all Killam employees practice high levels of personal hygiene and social distancing.

In addition to the measures above, we have further implemented the following:

  • Enforcing social distancing measures with employees and residents;
     
  • Encouraging tenants to cancel all social visitation and limit visits to care-giving only;
     
  • Limiting resident and employee interaction to phone calls and emails, where possible;
     
  • Suspension of in-person showing of occupied units, for leasing purposes;
     
  • Suspension of in-person unit condition visits by property management;
     
  • Maintenance calls limited to essential tasks only.

Building cleaning will continue with extra attention being paid to high-touch areas. All urgent maintenance requests will be attended to, and Killam’s employees will remain active and ready to receive your calls and emails and to respond accordingly.

It is important that we all do our part to limit the spread of the COVID-19 virus in our Killam communities. We thank you for your continued support.

We are committed to the service of our Killam resident communities and encourage you to contact your resident manager or property manager with any concerns you may have. For up-to-date information please access our dedicated webpage https://killamreit.com/killam-covid-19-pandemic-planning

#2. Amenity Space Closures, Leasing Viewings, and Spring Unit Inspections | March 16, 2020

Date:   March 16, 2020
To:       All Tenants
Re:       Update - Pandemic Planning in Response to COVID-19 (Coronavirus Disease)
From:  Property Management


 

We encourage you to visit our Killam website at www.killamreit.com where we will provide updates.

The health, safety and wellness of our residents, our employees, and the communities we serve, is of the utmost importance to Killam Apartment REIT. As such, we continue to monitor the COVID-19 situation and take guidance from the health authorities on best practices. In an effort to encourage social distancing, we are implementing, in addition to our current Pandemic Illness Planning initiatives, the following measures:

Amenity Spaces including Social Rooms & Fitness Centres are closed

All amenity spaces including social rooms, fitness centres, study rooms and libraries, etc. will be closed until further notice.

Spring Unit Inspections:

At this time of year we complete our semi annual unit inspections – we conduct these spring and fall of each year. During this visit we check that your smoke detector, plumbing fixtures, etc. are in good working order.

  • Due to concerns from residents and in an effort to reduce in-person contact (social distancing) where possible, we will postpone the commencement of the Spring 2020 inspections for buildings where they have not already been completed. Our site teams are using this time to provide additional focus for the extra requirements related to COVID-19.
     
  • We will reassess the situation in mid-April and provide you with an update of when the inspections will resume.
     
  • Should you experience any issues with the functionality of your smoke detector, plumbing fixtures or, have any other maintenance concerns related to your unit or building, please contact your resident manager or property manager and we will address the issue.

Leasing Viewings of Occupied Units:

If you have given notice to vacate your unit at a future date, our leasing team will schedule viewings of your unit for prospective tenants from time to time.

  • Rest assured that our leasing reps who visit your unit will practice the recommended best practices such as handwashing, etc.
     
  • We also ask that you notify us (contact your resident or property manager) if you are unwell, experiencing symptoms of illness, have returned or have had direct contact with anyone who has returned from travelling outside Canada within the last 14 days. If any of these conditions apply, we will make other arrangements for viewings.

We are committed to the service of our Killam resident communities and encourage you to contact your resident manager or property manager with any concerns you may have.

For additional information on prevention measures, please visit: https://novascotia.ca/coronavirus/
 

Resources

If you would like additional information, we recommend accessing the following resources:

#1. Pandemic Planning COVID-19 | March 10, 2020

Date:   March 10, 2020
To:       All Tenants
Re:       Pandemic Planning in Response to COVID-19 (Coronavirus Disease)
From:  Property Management

Update on Novel Coronavirus (COVID-19):

There has been ongoing news coverage and discussion of the Coronavirus 2019 (COVID-19) and are actively monitoring developments and staying informed by reviewing information from trusted sources regularly, including the Nova Scotia Health Authority, The Public Health Agency of Canada, and the World Health Organization.

The risk of contracting COVID-19 remains low.

We will continue to monitor the situation and take guidance from health authorities. We will communicate updates and information as is warranted by internal procedural changes, and/or the release of new information from the public health authorities.

Emergency Response: Pandemic Illness Planning (PIP)

Killam Apartment REIT has developed an internal Pandemic Illness Plan (PIP) should the COVID-19 outbreak reach our areas of operation. The PIP covers areas such as: tenant and employee communication, travel advisories, employee illness protocol, education for supervisors, and business continuity planning. Killam’s PIP will be updated as is required.

How can COVID-19 be prevented?

There is currently no licensed vaccine for COVID-19 (Novel Coronavirus).

 

We encourage tenants to always practice the following:

  • Wash your hands frequently with soap and water or use hand sanitizer
  • Cough or sneeze into your elbow or a tissue (throw the tissue away)
  • Limit contact with others when you're sick
  • Limit touching your eyes, nose, and mouth
  • Don't share items that may have saliva on them like utensils and bottles/glasses
  • Clean surfaces like taps, doorknobs, and countertops often

Best Practices if you feel unwell:

  • Avoid building social rooms and fitness facilities if your building has these amenities
  • Avoid close contact with people with chronic conditions, compromised immune systems and older adults
  • Avoid having visitors to your home
  • Avoid situations like social gatherings, work, school, daycare, visiting other people who are in a health care facility or long-term care residence
  • Limit taking public transit, taxis and ride sharing
  • Wash your hands often with soap and warm water frequently for at least 20 seconds; use hand sanitizer if soap and water are not available
  • Cover your mouth and nose with your arm when coughing or sneezing
     

In Case of Illness:

  • Tenants are to follow protocols set by local and national health authorities and government agencies
  • Tenants are encouraged to stay home and seek medical advice if they experience symptoms
  • If a tenant has a suspected or confirmed case of COVID-19 they must report their illness the public health authorities

Online Resources